National Skill Development Corporation (NSDC) intends for Selection of Agency for Setting-Up of BPO/ KPO Services.
Scope of Work:
The bidder will be working on NSDC ongoing and upcoming projects and will be responsible to perform various Call Center (In-bound & Out-bound both) activities which includes (but not limited to):
- Business Services
- Informational Services
- Transactional Services
- Grievance Handling
- Call Centre Infrastructure & Technology
- Resources on-boarding and training
- Quality Assurance
- Monitoring and Reporting
Duration of Assignment: 3 years
Submission of Proposals:
- The Bidder shall submit a signed and complete Proposal comprising the documents and forms in accordance with Annexure 1. The Bidder shall submit Technical Proposals only on https://nsdc.eproc.in on or before last date and time of submission. Separate time will be provided to technically qualified agencies for submission of financial proposals.
- An authorized representative of the Bidder shall sign the original submission letters in the required format for Technical Proposal and shall initial all pages. The authorization shall be in the form of a written power of attorney attached to the Technical Proposal.
- Any modifications, revisions, interlineations, erasures, or overwriting shall be valid only if they are signed or initialed by the person signing the Proposal.
Last Date for Submission: 07 July 2023, 06:00 PM
Note:
- Relevant certificates/documents in support of the fulfillment of each of the eligibility criteria must be submitted, otherwise bids will not be considered.
- NSDC Training partners, SMART accredited training centers, and any organization involved in providing skill/vocational training are not eligible to participate in the RFP.
